Transparency

In accordance with applicable transparency regulations, you will find below all relevant documents and information.

Waiting times

For services provided under agreement with the South Tyrolean Health Service (ASDAA/SAB):

  • Post-acute rehabilitation admissions: 8 days
  • Surgical procedures: 60 days
  • Outpatient rehabilitation services: 60 days
  • Shockwave therapy: 3 days
  • Orthopaedic consultation: 14 days

Whistleblowing

Whistleblowing is a process that encourages anyone who becomes aware of misconduct, unlawful practices, or ethical violations within Melittaklinik to report such information without fear of retaliation.

Reports can be submitted confidentially and, if desired, anonymously through the following link:
https://forms.office.com/e/L3DpVB3e3c

Our Supervisory Body will handle your report confidentially, ensuring the protection of the reporting person.

Your cooperation is essential to our commitment to legality, ethics, and transparency. Thank you for helping us create a safe and trustworthy environment.

Privacy Notice for Whistleblowing

Documents

Integrated Management System Policy Rating issued by the Italian Competition and Market Authority (AGCM) 2025 Gender Equality Policy Civil Liability Insurance Quality and Integrity Policy for Corruption Prevention Financial Statements as of 31 December 2022

Research Projects

ARMS aims to develop a multifunctional collaborative robotic demonstrator to optimize social and healthcare assistance and clinical logistics, leveraging the most innovative technologies at the intersection of robotics, artificial intelligence, and Industry 4.0,  contributing to the advancement of the state of the art. In particular, ARMS plans, on the one hand, to combine techniques in the field of learning from demonstrations, to facilitate the programming of the robotic platform, and shared control, to maximize user involvement in the task to be performed while minimizing cognitive effort; on the other hand, to exploit digitization and the digital model of the building (BIM Building Information Modeling) to optimize clinical logistics. All this is synthesized in a mobile robotic demonstrator which, developed and tested in a clinical environment during the design phases, will then be made available within Fraunhofer Italia’s ARENA application center at NOI Techpark.

ARMS is the result of a collaboration between Fraunhofer Italia’s expertise in robotics and the Melittaklinik nursing home’s expertise in medical, nursing, and rehabilitation care. It contributes to the direct development of both partners: Fraunhofer Italia from a technical standpoint, and Melittaklinik in terms of evaluating the possibility of integrating and implementing the technologies developed in its clinical context to streamline processes and services offered. For the region, ARMS represents a concrete opportunity for research institutes and companies to conduct applied research in the field of medical assistance robotics, contributing to the creation of a solid foundation that will enable the Alto Adige region to establish itself over time as a leading player in this field.

 

Project details

Name: FESR 1095 ARMS – Assistive Robot for Multipurpose Support to patients and caregivers

CUP: B57H25003220007

Project budget: € 691.953,76 (financed quote: € 235.770,04)

Operational Programme: European Regional Development Fund (ERDF) of the Autonomous Province of Bolzano – Investment in growth and employment 2021 – 2027.

Partners: Melittaklinik S.R.L., Fraunhofer Italia

Duration: 01/2026 – 12/2028

Transparency FESR ARMS logo website

Funding Received for ESF Courses in 2023

Training Programme in Preparation for the External Qualification Examination for Social and Healthcare Operator (OSS) – Course 1 Bolzano

This project aims to help address the significant shortage of Social and Healthcare Operators (OSS) in the Province of Bolzano. Given the continuous increase in life expectancy, this shortage is expected to become even more critical in the coming years.

The training programme consists of an intensive course of 1,075 hours and includes the following modules:

  • Social and healthcare services and legislation
  • First and second language
  • Psychology and communication
  • Gerontopsychiatry
  • Sociology, ethics and professional ethics
  • Nutrition and domestic/hospitality activities
  • Practice and methodology
  • Care assistance, first aid and rehabilitation
  • Anatomy and physiology
  • Hygiene
  • Internship

Through classroom learning, practical training and support activities, participants will develop the skills required to work as Social and Healthcare Operators and will be prepared to successfully complete the external qualification examination at the “Levinas” Vocational School in Bolzano.

Public funding: EUR 193,395.44

Training Programme in Preparation for the External Qualification Examination for Social and Healthcare Operator (OSS) – Course 2 Bolzano

This project addresses the staff shortages identified within the social and healthcare services of the Province of Bolzano, which currently affect the ability to provide adequate services.

The course is intended for residents of the province who face greater difficulties in entering the labour market. Its objective is to provide participants with the knowledge and skills required to register as external candidates and successfully pass the qualification examination to become Social and Healthcare Operators.

The training programme covers the areas identified in the funding call and develops specific theoretical and practical skills in:

  • Social and healthcare services legislation
  • Professional ethics
  • First aid
  • Rehabilitation
  • Psychology and patient communication
  • Gerontopsychiatry
  • Nutrition

Participants will consolidate their knowledge through two separate internship placements.

Public funding: EUR 193,350.00

Cutting-edge technologies

Innovation beats at the heart of Melittaklinik.